We collect information from you when you:

• Place an order or create an account
• Contact us or subscribe to our newsletter
• Browse or interact with our website

Data collected includes:

• Name, email address, and phone number
• Billing and shipping address
• Payment details (processed via secure third-party gateways)
• Device information, IP address, and browsing behavior

We use your information to:

• Process and deliver your orders
• Provide customer support
• Improve our website and services
• Send promotional offers and updates (with your consent)
• Detect and prevent fraud

Your payment information is processed through secure, encrypted, PCI-compliant payment gateways. We do not store your credit card details on our servers. While we take all reasonable measures to protect your data, please note that no method of online transmission is completely secure.

We use cookies and similar technologies to:

• Enhance your browsing experience
• Remember your preferences and shopping cart
• Analyze website traffic and performance

Tools we use: Google Analytics, Meta (Facebook) Pixel

You can disable cookies through your browser settings, but this may affect website functionality.

With your consent, we may contact you via:

• Email
• SMS
• WhatsApp

You can opt out at any time by clicking the unsubscribe link in our emails or contacting us directly.

We do not sell or rent your personal information. We may share your data with:

• Trusted service providers (shipping, payment processing, analytics)
• Legal authorities if required by law

We retain your personal information only as long as necessary for order fulfillment, legal obligations, tax compliance, and other legitimate business purposes.

You have the right to:

• Access your personal data
• Request correction or deletion of your data
• Opt out of marketing communications

To exercise these rights, please contact us at craftedbyura@gmail.com

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.